Get help with our store, your order or anything.

We're a small company with a lot of customers though so, please, give us a second to reply yeah?

NEED TO SPEAK TO SOMEONE?

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EMAIL US :

help@thefreshstuff.co.uk

ADDRESS:

The Fresh Stuff LTD, 9 Ainslie Pl
Edinburgh EH3 6AT

If you're emailing us for an update on your order, first double check the day you ordered and the estimate you were provided. Our estimates are given in business days and don't include the day of order. Therefore, if it's tight or you're under the estimate given, please don't stress and try and hold it out. Shipping emails can be delayed sometimes during peak times.

Of course, if it's seeming like too much time has passed, shoot us a message and we'll be sure to sort you out ASAP. We're human and we do make mistakes but that don't mean we won't fix 'em!

LOOKING FOR A CUSTOM DESIGN?

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If you're looking for custom orders please contact us via our email or Instagram and we'll do our best to get that sorted for you. Life is busy however and it may take a while so, if it's urgent, let us know and we can charge you accordingly.

Prices do vary from custom to custom (duh) but we'll try and maintain the £3 charge wherever possible. That charge can be reduced when ordering multiple customs or increased if the custom is increased in complexity.

WHAT'S UP SORRY? A SHINY NEW FAQ SECTION? DOPE!

 CHRISTMAS 2020 ORDER DATES #ORDEREARLY

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Below are our final order dates and Royal Mails official cut-offs for Christmas 2020:

  • Australia & New Zealand: November 25th/December 4th
  • Non-Europe: November 30th/December 10th
  • Europe: December 3rd/December 12th 
  • Domestically (UK): December 9th/December 18th 

Please remember, whilst RM outlines these as guarantees, we still wouldn't recommend leaving it till the last minute and stress that you order in good time to avoid disappointment. Things can always happen, go wrong or be delayed and we take zero responsibility for delayed delivery due to the courier. Ain't nothing guaranteed in life, we just try our best okay ;)

If you're internationally based and wish to order using a tracked service instead of standard or domestically based and wish to order using 1st class (or another expedited option), please let us know before ordering via email. There is no guarantee we'll be able to fulfill your request.

WE ACCEPT MOST MAJOR PAYMENT METHODS

If you're having any issues checking out, drop us a line!

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