We sadly don’t accept returns, exchanges or cancellations once an order is placed as everything is made on demand. This includes and covers forced returns (returning an item without prior agreement or notice/refusing an item upon delivery) which are strictly not accepted and may leave you without both your order and the purchase price at no fault of ours. If you aren’t happy with these policies, please don’t place an order with us as it’s the fundamental structure of our business so zero exceptions will be made.
If your package is damaged in any way upon delivery please don’t accept the order from the delivery service and instead reject it or question the items damage. Once the item has been delivered/signed for we are unable to provide support as you’ve taken the package to be your responsibility. In certain circumstances, it’s possible we may be able to offer a replacement, completely depending on our suppliers ability to make a compensation claim also totally dependent on the provable damage from the couriers end. Likewise, if tracking states a ‘Delivered’ status we have to take that as the legal the statement of delivery and any disputes are out of our hands (given you’re disputing it). You should still be able to complain to the relevant delivery company (Royal Mail etc.) and receive some sort of compensation allowing you to re-purchase from us.
For any items sent abroad via International Tracked & Signed we now no longer take responsibility for any losses via the courier. In 9/10 cases we are having to make a loss on shipping costs to get these sendings dispatched tracked and therefore, can’t then be expected to make a further loss in resending when we’re unable to claim any compensation for these sendings. You as the buyer however, can make such claims and it’s why we’ve now designed the policy this way – we are always more than happy to aid you in such claims by providing information but, must stress that we won’t resend when a successful dispatch has already occurred.
As always, if your product is for any reason faulty please let us know and we’ll get it sorted for you. Just be careful when purchasing that you’re totally happy with the size, design and colour.