THINGS ARE STILL MOVING SLOWLY THROUGH THE ROYAL MAIL NETWORK HOWEVER, ALL PRODUCTION IS BACK UP TO SPEED WITH POSTAGE DELAYS BEING RANDOM/SPORADIC AND TOTALLY DEPENDENT ON LOCALISED DELAYS.
As of November 2021, the majority of clothing orders (print + embroidery) will be dispatched via 1st Class methods. However, due to increasing supplier + postage costs, we have had to reduce certain items to being shipped via 2nd Class/RM48 including hoodies, sweatshirts and bulkier orders. If you ever want a guaranteed expedited shipping method, please reach out to our support email and we can invoice you accordingly.
Our current shipping estimates are displayed when selecting your shipping option – the days displayed are business days & does not include the day of order. These estimates reflect our current turnaround times and are based on all variables staying consistent. They are, still, just estimates though – this means that they’re not set times but estimated and therefore can fluctuate.
If for any reason (due to weight mistakes in your basket) you are quoted an incorrect domestic delivery time please refer to the following average estimates:
T-Shirts = 2-7 days (most dispatched within 2-3 days)
Hoodies = 3-8 days (most dispatched within 4-5 days)
Posters = 1-3 days (dispatched the day after ordering via RM48)
Embroidery = 5-13 days (dispatched via both 1st Class, RM24/48 and 1st Class Signed For)
Therefore, in extreme circumstances or if any errors/delays occur on both the customers end or our end, please allow up to 30 days for your order to arrive. If more than 30 days have passed we may be able to arrange for a refund rather than a standard resend/replacement. This is just legal guidance for extremely rare cases where mistakes might happen. You must make us aware (unless we’ve made you aware) of any issues prior to this window expiring otherwise we cannot be expected to offer help, replacements or support regarding the issue. Please also remember that we sadly don’t accept returns, exchanges or cancellations once an order is placed as everything is made on demand and would only cover return shipping if a product was faulty.
If you’re provided address has any errors, we’ll always try and reach out to fix them but, if they’re not spotted and it results in a returned parcel by the courier, you are liable for a charge on re-shipping it. This charge can vary and sometimes won’t apply. If your order is returned to us for any other reason (it’s not collected, addressee is unknown etc.) you are still liable for that charge and it’s also up to you to make any complaints to Royal Mail/the courier if this wasn’t your fault. Likewise, if the parcel isn’t returned to either us or our printers due to it being lost in the RTS process, we will take zero responsibility. It is your responsibility as the buyer to ensure all address details are correct and, if failed, we aren’t liable for the parcels status, delivery or any expectation of a refund/compensation.
We also cannot guarantee amendments to address information once an order is placed. This is due to our new automatic system that allows for a massive reduction in production times but means, once your order is placed, it is immediately sent through to our printers and postage labels generated.
For any items sent abroad via International Tracked & Signed we now no longer take responsibility for any losses via the external courier. In 9/10 cases we are having to make a loss on shipping costs to get these sendings dispatched tracked and therefore, can’t then be expected to make a further loss in resending when we’re unable to claim any compensation for these sendings. You as the buyer however, can make such claims and it’s why we’ve now designed the policy this way – we are always more than happy to aid you in such claims by providing information but, must stress that we won’t resend when a successful dispatch has already occurred.
Likewise, if your item is returned from an international location due to an incorrect address, no one being available for delivery, the customs fee wasn’t paid or any other issue, we will have to charge you for re-shipment of the item. This is dependant on the item being returned to us and, given how busy the international routes are these days, that’s not a guarantee. If your item isn’t successfully RTS then again, we won’t take responsibility for this if the error has spawned from one of the above reasons or another customer issue. Likewise, if your parcel is destroyed by customs due to a lack of payment (or similar) then we won’t take responsibility for such an action. As the sender, we are not responsible for any customs, import or duty fees that may be incurred and it’s your responsibility as the buyer to ensure these are paid and on time.
For items sent internationally via a non tracked method (ie. where shipping is charged at £4.99) it is at our sole discretion on whether to offer a free of charge re-shipment or to consider the transaction complete. As the seller, we simply need to prove the items shipment for the transaction to be considered legally complete and therefore, it us up to us if we wish to offer a free replacement.
We will always issue tracking numbers where possible but this is never guaranteed nor stated anywhere on any item pages. It’s not a requirement to be in possession of a tracking number to be able to successfully receive a delivery nor is it needed to pay customs fees. You are always welcome to request tracking numbers from us however, and we’ll happily provide them where available.