We've upgraded the site (again lol)!
So firstly, we’re hugely sorry for any downtime and confusion surrounding this. Our top priority is you guys and since the site has been intermittently offline this afternoon and this evening (06/09/2021), we’ve been working around the clock to get it back online. Sadly, despite being smart at some stuff, we ain’t proper tech geeks and can’t fix everything. Therefore, we usually get in contact with our hosts to try fix issues we’re unable to but, this time, they weren’t much help and couldn’t fix the issue either requiring a raising of the issue with a higher levelled technical team. This meant waiting 24-48 hours for just a response from that department and, put simply, fuck that.
But, fingers crossed we’re back online now, right? I’m not sure how we did it but we’d been planning both a host upgrade (as you guys kept crashing the site with traffic – we kinda forgot summer can be slow and therefore the site hadn’t actually seen higher traffic levels yet) alongside a slight visual upgrade for a week or two. So, luckily, the groundwork was there but somehow we’ve managed to migrate the site to a new host that’s better prepared for traffic, implemented that new visual change and tried our best to tie up any loose ends all in the past 7 hours or so.
Such fun, ikr. It’s not though, in reality it’s wasting time, money, sales, your guys patience and the quality of our brand. So again, we cannot apologise enough for the downtime, our old hosts really screwed us there ngl but, in the Fresh way, WE MOVE.
Ping us an email if you have any questions or spot any sort of issues at all, we’d love to get them sorted. We will be continually working on this site now though as it wasn’t even close to being finished and upgraded.
For now though, peace and love,