FAQs
how
long does shipping take
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some faq’s for all your q’s
We get it okay, things are a bit more complicated round here than elsewhere...
But trust us, it's for a good reason. Admittedly thought, with that complexity comes confusion and that's why we're always here to answer all your questions. If you don't spot an answer to your questions below, on our help page or anywhere else on the site, please just drop a line to our support email and we'll get back to you ASAP - no question is too silly, we promise!
How long does it take for items to be shipped?
So for posters, you’re looking at dispatch the day after you ordered (unless you’ve been a night owl and sorted it super late, soz, still possible just less likely).
With print clothing, it totally depends on how many orders both ourselves and our printers are dealing with alongside which items you ordered specifically. It’s the quickest for black and white tees which can see an average of 5 days usually (obviously this completely changes during peak times and can be either side in normal times), with coloured tees + hoodies & sweaters taking 7 days on average.
Finally, embroidered clothing can take anywhere from 1-2 weeks again, totally depending on our workload and what design/colour way you order. All clothing is made to order and that doesn’t change with embroidery meaning, we need to order in the blank garments after you order and this is done in batches.
Feel free to email us if you have questions about any of these times however, please don’t be disappointed if your order can’t be seen to urgently, things happen and there’s a lot of other people ordering so we like to be as fair as possible xox
How long do items take once shipped?
This is another ever-changing variable but, you can be sure that all domestic single t-shirt orders will be dispatched via RM24, hoodie/sweaters + posters via RM48 and bulkier packages via RM Tracked. After dispatch, it’s totally in the hands of Royal Mail in terms of delivery times and, whilst 2nd class is quoted at 2-3 business days, it can sometimes take longer and only at that 10 business days past dispatch can we deem it lost and look into getting you another made + dispatched.
If ordering internationally, please allow up to 3 weeks during peak times (Christmas, global pandemics, you know the vibe) and 1-2 weeks normally. Again, this can change massively depending on where you’re ordering from, your national postal services speeds and there being no issues, delays or events that could halt the stringent route of internationally shipped items.
How can I track my order?
A question we get a lot and something completely fair in the days of same millisecond delivery from Amazon! Jokes aside, if you require the tracking information please just reach out and we can provide it but, do bear in mind it will only state once the item has been delivered or delivery was attempted.
International items are only sent tracked if you’ve paid the tracked shipping option at checkout (£10+ usually) so please don’t be disappointed if you don’t therefore have tracking. We can’t possibly begin to charge £4.99 for an international shipment and then pay the £10-20 tracked charged Royal Mail charges us so we hope you understand.
Can I return/exchange an order?
No.
That’s the simple answer, sounds a bit harsh right? Trust us, we wish there was another way but there just isn’t – we’ve been in a couple arguments over the years on this one however, the majority of our buyers totally understand our reasoning and we’ll explain it below.
As all our products are made to order, that means that when you place an order, it is printed upon just for you, no one else. This makes that order, that t-shirt or whatever it is, totally custom to yourself and in turn, returning it to us would be useless as we can’t sell it onto anyone else (as we simply don’t hold stock). Of course we could suck it up and take the loss however, with the profit margins we’re operating on here, that’s not feasible and we’d be run into the ground in a matter of weeks.
Again, it sucks massively whenever someone reaches out asking if they can swap or return but we just couldn’t do it another way. The made on demand model allows us to offer jaw-dropping prices, a massive (and I mean, like chungus) amount of designs and constant new products.
What are Originals?
Originals are designs based around our brand as opposed to pop culture. We are currently offering them at 30% (already low asf prices) and people seem to be really loving them. As we keep looking to expand, a lot more originals will be popping up including loads more embroidery, some more ‘funky’ novelty items and just a s**t tonne of cool swaggy stuff (yeah, I said that, fight me).
Who are you and why are you so goddamn cool?
Wow, thanks. Didn’t realise there’d be flattery!
For real, we’re just a bunch of kids trying to make it in this world and provide the bestest most affordable coolest dopest stuff out there. God that was a horrible sentence. We started from a tiny Depop store and ended up serving thousands who (I think) like us a lot. Idek how we are still going but we’ll keep going as long as there’s dope asf buyers like all of you (or we get offered a couple mill).
If you ever have a question that you can’t find an answer to on the site, just drop us an email [insert boomer ‘we don’t bite’ joke]!
Why are prices so low/have they ever increased?
We truly have zero interest in ripping you guys off. That’s the bottom line and, whilst there seems to be a bunch of copycats popping up, stealing our designs, our website information, text and general branding (yeah, we know you’ll see this losers, hi!) we’ll always charge less than these con artists. If you think about that, it’s kinda crazy right? The fakes of our brand, our designs, are literally more expensive than our original products… so it’s kinda an easy choice, don’t be fooled by some TFS knock off my dudes.
And to the increases, another thing we love to boast (and is now also being lifted) is our transparency. Since launching in 2018, we’ve increased our prices twice by around £1 each time (and only on clothing products). This was due to us registering as an LTD and the incoming taxes + VAT we were then having to pay, a charge which we didn’t want to add on as a nasty surprise at checkout.
The most recent increase was made over a year ago now and, since then, as I’m sure you’re aware, costs have skyrocketed beyond what anyone could have ever imagined. With that, we’ve been further absorbing costs for the past year whilst holding off on increasing with all will. Sadly though, we’re now at the point where sales are beginning to make losses more than breaking even so, it’s with heavy hearts we’ve increased prices as of November 2022.
Again, we’ve only increased the majority of prices by £1. We know, crazy, a single pound. On a serious note, we never want to increase prices, it can seem greedy and I assure you this move isn’t remotely close to anything related to greed. So hopefully, if you’re reading this explanation wondering why, this explains why and ideally, justifies our actions so that you as a buyer can still go ahead happy knowing we’re surviving whilst still offering you the best prices possible.
Do you ever run sales or offer discounts?
Not really but kinda. During BFCM each year we’ll always run a week of deals and bundles to the best of our ability.
However, as a general rule of thumb, we simply don’t have the margins anymore to run any offers whatsoever. It sucks but, it also doesn’t as, the way we look at it is; we’re always running a sale because our prices are already priced beyond low to ensure you’re never overpaying.
It’s probably a really bad business plan but who tf cares, we ain’t about bumping prices just to pretend to drop them by 20% – what you see is what you get.